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This file describes how an individual can declare JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as quickly as possible online through the Services Australia site.

To receive JSP a person need to:

- be of qualifying age for JSP

satisfy Australian residence requirements for JSP
be jobless, and
looking for work and ready to take part in activities that increase their chances of a task, or
not able to work, study or search for work due to medical condition, illness or injury, or
employed or studying full-time and are not able to carry out these due to a medical condition, illness or injury and work or research study to go back to

If the client has actually suggested they are not able to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP consumer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and
their income falls below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours each week, however their earnings has actually decreased. See Rates and Thresholds.

In all cases, check if the customer is qualified to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being certified they should provide their bank account balances, proof of earnings and work separation information.

Customers can start an early claim online. They will have the ability to complete Your personal information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to respond to in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online until within 14 days of being qualified for JSP. They will get a pointer notice 2 week before the eligibility date.

An apprehended person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the customer is qualified but not payable when they declare.

Customers moving from a current earnings support payment can lodge an early claim up to 28 days before the date of qualification.

Online claims

Customers must produce a myGov account and link their Centrelink online account to it.

Once the client has connected their Centrelink online account to myGov, to begin an online claim for JSP they should:

- check in to myGov and access their linked Centrelink online account
guarantee their personal details are right. From the menu, choose the My details > Personal and contact details > My profile to make updates
from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab

Customers claiming or employment transferring to JSP will see a minimized concern set as part of their online claim if they are:

- currently in invoice of an earnings assistance payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the client on their Centrelink online account homepage as much as 28 days prior to losing certification for their present payment.

The job will allow the consumer to undertake a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers considered not able or inappropriate to complete an online claim or candidates. ACC must likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the consumer can start a claim online and a Service Officer can take it over, or
a Service Officer can assist a consumer begin a claim which can then be completed by the client in their Centrelink online account

Remote clients

If the consumer lives in a remote area and usually utilizes a representative, Remote Service Centre, or phone to do service and is unable or unsuitable to complete an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for identified remote clients.

The client should have:

- the remote sign revealing on the Customer Overview, or
a domestic address in a remote area

To inspect the address is in a remote location:

- search the town name in Office Locator
see the Towns Result List
see the Remoteness column

Customers with candidate arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, offer an online claim initially. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of a person, encourage the candidate to assist the person claim JSP using the person's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it might not be sensible for a consumer to finish all Required tasks prior to submitting their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia need to determine if they have reduced their work prospects by transferring to a brand-new location.

If this is the case, the Service Officer should examine a possible MALEP employment associated exclusion duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to identify a non-compliance occasion has actually happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job seekers go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are eligible for a referral to a Workforce Australia or other expert service provider, will have an initial consultation reserved throughout the Participation Interview. Attending this first supplier appointment is understood as the task applicant's RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will figure out the start date of the task seeker's earnings assistance payment. Note: this goes through task candidates meeting any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and employment Workplace Relations (DEWR) will automatically refer new job applicants to the Workforce Australia online work service. This omits job seekers residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have been getting an income assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will instantly compute this and apply the suitable rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may provide to consumers during their online claim. Employer information, name and ABN, will exist to the client if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the employer within the claim. If a consumer verifies the company, when on payment, STP pre-filled earnings will be presented to the client when they report. If the consumer does not verify the employer, when on payment, the STP employer may provide to the client again when they report.