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This file describes how an individual can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as soon as possible online through the Services Australia website.

To receive JSP an individual should:

- be of certifying age for JSP

satisfy Australian house requirements for JSP
be unemployed, and
looking for work and willing to participate in activities that increase their chances of discovering a task, or
unable to work, study or try to find work due to medical condition, illness or injury, or
utilized or studying complete time and are unable to undertake these due to a medical condition, illness or injury and work or study to go back to

If the consumer has actually suggested they are not able to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

- they are still working 30 or more hours weekly, and
their income falls listed below the JSP income test cut-off

For example, a self-employed DSP client is still working 30 hours weekly, however their earnings has decreased. See Rates and Thresholds.

In all cases, check if the client is eligible to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the very first day of eligibility. On the day they become qualified they should provide their bank account balances, proof of earnings and work separation information.

Customers can start an early claim online. They will have the ability to finish Your personal details, Your circumstances and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to answer in the online claim.

Customers can not finish Review and Confirm, Next actions or send the claim online till within 2 week of being eligible for JSP. They will get a suggestion notification 14 days before the eligibility date.

An apprehended individual might lodge a claim approximately 3 weeks before release from jail. These claims are not considered early claims as the customer is certified however not payable when they claim.

Customers moving from a present income support payment can lodge an early claim up to 28 days before the date of certification.

Online claims

Customers need to create a myGov account and link their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

- check in to myGov and gain access to their linked Centrelink online account
ensure their individual information are appropriate. From the menu, choose the My information > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a minimized question set as part of their online claim if they are:

- presently in invoice of an earnings assistance payment, or
have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task is presented to the client on their Centrelink online account homepage up to 28 days prior to losing qualification for their present payment.

The job will enable the customer to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed not able or forum.pinoo.com.tr unsuitable to complete an online claim or nominees. ACC ought to also be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC implies:

- the customer can begin a claim online and a Service Officer can take it over, or
a Service Officer can assist a client start a claim which can then be finished by the client in their Centrelink online account

Remote consumers

If the client resides in a remote location and generally uses an agent, Remote Service Centre, or phone to do organization and is not able or unsuitable to finish an online claim, the customer must be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for identified remote consumers.

The client should have:

- the remote sign revealing on the Customer Overview, or
a property address in a remote location

To check the address remains in a remote location:

- browse the town name in Office Locator
see the Towns Result List
see the Remoteness column

Customers with nominee arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim initially. If they decline the deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of a person, motivate the candidate to assist the individual claim JSP utilizing the person's Centrelink online account. If the nominee is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be sensible for a client to complete all Required jobs prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have paused all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia must figure out if they have reduced their work potential customers by transferring to a brand-new place.

If this holds true, the Service Officer need to investigate a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misconduct

If the consumer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or comparable) and/or supporting evidence is gotten to identify a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task hunters are subject to RapidConnect and are recommended of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are qualified for a recommendation to a Workforce Australia or other professional provider, will have a preliminary visit booked throughout the Participation Interview. Attending this first company visit is called the task hunter's RapidConnect requirement.

Most of the times, conference RapidConnect requirements will identify the start date of the job applicant's income assistance payment. Note: this is subject to task seekers satisfying any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new job seekers to the Workforce Australia online work service. This excludes job candidates residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been getting an income support payment or allowance for 9 or more constant months may be entitled to a higher rate of payment. The system will immediately calculate this and apply the appropriate rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to clients during their online claim. Employer information, name and ABN, will exist to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the company within the claim. If a customer confirms the company, once on payment, STP pre-filled earnings will exist to the customer when they report. If the customer does not validate the company, as soon as on payment, the STP company may present to the consumer once again when they report.