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This document explains how a person can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as quickly as possible online via the Services Australia site.

To receive JSP a person should:

- be of certifying age for JSP

meet Australian residence requirements for employment JSP
be unemployed, and
searching for work and happy to participate in activities that increase their possibilities of finding a job, or
not able to work, study or try to find work due to medical condition, illness or injury, or
utilized or studying complete time and are not able to carry out these due to a medical condition, disease or injury and work or study to go back to

If the customer has suggested they are unable to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and
their earnings falls below the JSP earnings test cut-off

For instance, a self-employed DSP client is still working 30 hours each week, but their income has actually minimized. See Rates and Thresholds.

In all cases, examine if the customer is eligible to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become qualified they should provide their checking account balances, proof of income and work separation details.

Customers can begin an early claim online. They will have the ability to finish Your individual details, Your situations and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer questions to address in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online till within 2 week of being eligible for JSP. They will get a reminder notice 14 days before the eligibility date.

A detained individual may lodge a claim approximately 3 weeks before release from prison. These claims are not considered early claims as the customer is certified however not payable when they declare.

Customers moving from an existing earnings assistance payment can lodge an early claim up to 28 days before the date of credentials.

Online claims

Customers should create a myGov account and connect their Centrelink online account to it.

Once the consumer has connected their Centrelink online account to myGov, to begin an online claim for JSP they must:

- check in to myGov and gain access to their linked Centrelink online account
guarantee their personal details are right. From the menu, choose the My details > Personal and contact details > My profile to make updates
from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a reduced question set as part of their online claim if they are:

- presently in receipt of an earnings support payment, or
have actually cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job exists to the client on their Centrelink online account homepage approximately 28 days prior to losing qualification for their present payment.

The task will allow the client to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers deemed not able or inappropriate to finish an online claim or candidates. ACC ought to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC means:

- the can begin a claim online and a Service Officer can take it over, or
a Service Officer can assist a client begin a claim which can then be finished by the client in their Centrelink online account

Remote consumers

If the customer lives in a remote location and normally uses a representative, Remote Service Centre, or phone to do service and is not able or inappropriate to finish an online claim, the consumer should be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for recognized remote customers.

The client should have:

- the remote sign showing on the Customer Overview, or
a domestic address in a remote location

To inspect the address remains in a remote place:

- search the town name in Office Locator
see the Towns Result List
view the Remoteness column

Customers with nominee arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, employment use an online claim first. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of an individual, encourage the candidate to help the individual claim JSP utilizing the person's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it might not be reasonable for a client to finish all Required tasks prior to sending their claim. These include exceptions when specific vulnerabilities exist, employment see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.

If the consumer has moved address within the previous 26 weeks, Services Australia should determine if they have decreased their work potential customers by transferring to a new location.

If this holds true, the Service Officer should investigate a possible MALEP employment associated exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to identify a non-compliance event has happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task hunters are subject to RapidConnect and employment are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a referral to a Workforce Australia or other professional supplier, will have an initial consultation booked during the Participation Interview. Attending this first service provider appointment is called the job seeker's RapidConnect requirement.

In most cases, conference RapidConnect requirements will determine the start date of the task hunter's earnings support payment. Note: [employment](https://animeportal.cl/Comunidad/index.php?action=profile